At Smartblinds, we highly care about providing excellent service to our customers. We do everything we can to provide you with the ultimate product. Nevertheless, it may happen that the product you receive is not entirely what you expected. Therefore, we listed some answers to the most important questions about returning Smartblinds products. Is the answer to your question not listed below? Feel free to contact our service team!

Can I return my product when I’m not satisfied?

All our products are custom made. For this reason, it is not possible to return your order.

I have received the wrong product, what should I do?

Did you receive a different product than you ordered? That wasn’t our intention! Read what you can do about it on our complaints page.

The product I received is damaged, what should I do?

Have you received products that are damaged? That wasn’t our intention! Read what you can do on our complaints page.

I made a mistake during measuring, what should I do next?

Did you make a measuring error and therefore have a non-fitting product in your house? Don't panic! Read about the possibilities on our measuring insurance page.

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