Shipment & Delivery

At Smartblinds, we place great value on providing excellent service. We do everything we can to deliver orders to your home as efficiently and quickly as possible. Below, we answer the most important questions about the shipping and delivery of your order with Smartblinds. If you can’t find the answer to your question, feel free to contact our service team via live chat, email, or give us a call!

What are the shipping costs?

There are no shipping costs. At Smartblinds, we offer free delivery on every order, regardless of the order value. In fact, with every order (excluding individual accessories), we include a free 3-meter USB-C charging cable worth €14.99!

What are the delivery times?

The delivery time for our products varies by product category. For the custom production and delivery of your Smartblinds to your doorstep, we use the following delivery times:

Roller blinds: within 15 working days
Day and night blinds: within 15 working days
Honeycomb blinds: within 15 working days
Curtain tracks: within 10 working days

Which countries do you deliver to?

Currently, we ship to the Netherlands, Belgium, Germany, Austria, and mainland UK (Wales, England, Scotland). We do not yet deliver to other countries.

Can I track my order?

Once your order is placed, you will receive an order confirmation via email. After your order is placed, we will work hard to produce your products exactly as requested. Once your order is produced, it will be shipped to your address. Depending on the country you live in, you will receive further delivery information from the transport partner in that country.

Do I need to be home at the time of delivery?

Yes, someone needs to be home when your order is delivered. You will be informed in advance about the expected delivery time of your order. If you want to change the delivery time, you can arrange this with the courier service responsible for the delivery in your country.

Which transport partners do you work with?

For the transportation and delivery of Smartblinds, we work with different transport partners depending on the country we are delivering to: Netherlands: NE DistriService Belgium: On Time Germany: GLS/DPD Austria: GLS UK: DX Delivery (UK website) The shipping of our accessories, such as remote controls, is handled in collaboration with UPS.

Shipments via UPS

Our accessories are not custom-made but are shipped directly from our headquarters. For this, we use a different transport partner, namely UPS. If you receive a package from UPS, it will only contain your accessory(ies). Further delivery information about your Smartblinds will be provided via one of the transport partners named in the question above.

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