Return

Have you ordered a separate accessory such as a remote control or bridge? You can request a return in the following way:

1. Send an email to [email protected] and include the following details: your contact details, order number, product name, quantity and reason for return.
2. The product must be returned in its original packaging.
3. The product must show no signs of use.
4. Return shipping costs are at your own expense.
5. You may choose a carrier of your choice for the return shipment.

Once we have received the return in good condition, we will refund the purchase amount as soon as possible.

Please note: Only include the items in the package that you have registered for return to ensure correct processing.

Return address:
Smartblinds
De Bleek 9
7468 DK Enter
The Netherlands

Smartblinds products are fully custom-made. Custom-made items are not subject to the right of return. For this reason, it is not possible to return your order.

Is the product different from how you configured it? In that case, you can contact our customer service. On the complaints page, you can read how to report your incorrectly delivered product. We will review your complaint and do everything in our power to provide you with the correct product as quickly as possible.

Did you receive products that are damaged? That’s not supposed to happen! On our complaints page, you can read how to report a damaged product to our customer service.

Did you make a measurement mistake and now have a product that doesn't fit? We understand that this can be very frustrating. In this case, we ask you to contact our customer service to assess the situation.